Vacancies
Assistant Site Manager
Assistant Site Manager
We Are Vertigo is looking for passionate individuals to join their Operational Management Team in both our Newtownbreda and Titanic site! The main role of the Assistant Site Manager will be to support the Site Manager in the direct day to day operations within the facility, lead and manage a team of 50+ staff and will be line managed by the Site Manager in Northern Ireland's Premier Entertainment Complexes.
To be considered for this role you will have significant experience in the leisure or hospitality industry, with a proven track record of managing and motivating staff and an eagerness to learn and develop. With a passion for customer service, attention for detail and willingness to learn and progress - our supervisors play a key role in the running of our fast-paced and energetic sites.
The hours will be based on a weekly rota, which will include working evenings and weekends with full time and part time roles available.
What are we looking for?
- The ability to deliver exceptional customer service in a fast-paced environment, with great attention to detail.
- To take a pro-active approach to customer journey with a focus on look and feel, wait times and customer needs.
- To actively lead a team to achieve all revenue, retention, and quality goals.
- To ensure staff follows daily cleaning schedules & comply with our opening and end of day/close down procedures.
- To monitor day to day running of the operation and management of up to 50+ staff on shift.
- To ensure that all equipment is safely maintained and where equipment is not functioning, the appropriate action is taken to remove or repair the item.
- To promote a culture of safety and compliance of the whole team and customers.
- To supervise staff members, train & develop them in all areas of service.
- To maintain a professional and positive attitude at all times.
- To attend and contribute to regular review meetings with senior management to ensure communications are regular and constructive.
- To assist to generate new business through effective business development and community relations
- Inventory management and ordering.
- Cash handling.
*Please note: This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs.
What we require from you:
- 2 years' experience of managing a busy operation in the hospitality or leisure sector.
- Great communication and leadership skills.
- Good organisation and planning skills.
- A can-do attitude and positive outlook.
- Motivation and drive.
- Committed and career focused.
- Enthusiastic and willing to learn.
How do we look after you?
- Competitive salary.
- Generous bonus structure.
- Unique staff incentive scheme
- Professional development in exciting and expanding company
- Great employee discounts on all our activities.
- Annual company activity days and recognition awards
- Workplace pension with employer contribution
- Free car parking.
Group Bookings and Customer Communications advisor
Group Bookings and Customer Communications advisor
A fantastic new opportunity has arisen to work for an award-winning leisure and hospitality business in Northern Ireland, with amazing career prospects and a genuine, supportive working environment. Interested? Of course, you are! If you have experience in customer service and are looking for that next step up in your career, keep reading...
We are currently recruiting now for brilliant Customer Service and Group Bookings Advisors. As a customer advisor you will be the heart of our business and at the front end of delivering a first-class service advising on range of our activities!
What are we looking for?
Providing customers with information about our services, ranging from individual passes and bookings, gift vouchers, corporate enquiries, birthday parties or any other questions our customers might have! Whether your background is retail, hospitality, event organisation or team member roles to name a few, the skills that you have acquired will be utilised to the full. If you are able to pick up on the small details that help you understand what people want then, you are the person we want.
We are looking for individuals with a passion for delivering great customer service and an interest in the leisure industry. We are responsive, empathetic, solution driven and, most of all, customer focused. You’ll take great care to make sure every customer has a positive experience.
What we need:
- At least 1 year customer service experience
- Good level of spoken and written English
- At least 6 months customer service experience
- Drive and determination to succeed
How do we look after you?
- Competitive salary.
- The opportunity to progress within a growing company
- Great employee discounts on all our activities-upon completion of probationary period
- Unique staff incentives
- Annual company activity days and recognition awards
- Free car parking
Reception/ Front Desk
Duties & Responsibilities
We are currently looking for both Full and Part time Receptionists Staff to join our team in Vertigo, in both our Newtownbreda & Titanic Quarter Sites! Being the face of the company, we are looking for a sociable and passionate person with a can-do outlook on life!
Think you're right for the role?
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Duties & Responsibilities
- Meeting and greeting customers.
- Handling check-in of customers to ensure smooth arrival process.
- Dealing with customer enquiries.
- Promoting company products to existing and new customers.
- Booking in of customers on computerised diary system.
- General administrative duties.
- Replying to customer enquiries via several communication channels.
- To develop and maintain a comprehensive knowledge and thorough understanding of all services, rates and relevant administration and operational processes.
Crew Members
Crew Members
Join our growing team and gain new skills in Northern Ireland's Premier Family Entertainment Centres! We have a range of roles available for Activity Marshals between our both sites, Newtownbreda and Titanic Quarter site.
Think you're right for the role?
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What are we looking for?
- Passionate & enthusiastic individuals.
- Keen to learn, develop and grow in a fast-paced environment.
- Great interpersonal skills and strong communicator.
- Happy to help and provide outstanding customers.
Catering
Catering
We are looking for a fun and friendly customer focused individuals to join our catering team at We Are Vertigo, in both our Newtownbreda & Titanic Quarter Sites!
Think you're right for the role?
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Duties and Responsibilities:
- Accurate cash handling and till operation.
- Ensuring an exceptional customer experience.
- Preparation and presentation of food, with a focus on customer satisfaction.
- Maintaining a high level of kitchen cleanliness and safe food handling.
- Ensuring all relevant paperwork and temperature records are accurately recorded.
- Assisting in opening and closing thecae and general cafe duties as required.
Party Host
Party Host
We are looking for a fun and friendly and naturally sociable individuals to join our Party Host team at We Are Vertigo, in both our Newtownbreda & Titanic Quarter Sites! Do you enjoy helping others, organising events and bringing happiness to others? Then apply now!
Think you're right for the role?
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Key responsibilities:
- Organising and supervising party goers
- Ensuring exceptional customer experience is provided
- Greeting customers in a pleasant manor.
- Ensuring the safety of guests while on site.
- Cleanliness and set up in all party rooms, areas.
Apply
Tell us who you are and send us your CV using this short form.
